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Customer Care

CUSTOMER CARE

Returns

Tribe Alive will accept returns of unworn, undamaged or defective merchandise purchased on our site for a full refund or exchange within 30 days of original purchase. Any reduced-price, promotional or merchandise marked sale cannot be returned – All Sale Items are Final Sale. Cost of shipping will not be refunded.

Orders may be returned using any method of your choice, and at your expense. We recommend using a trackable service. All returns must be shipped back to our office at 2008 Alston Ave., Fort Worth, TX 76110. Refunds will be processed the same day they are received.

Print Return/Exchange Form Here

 

Shipping

All orders will ship for a flat rate (depending on size) for standard shipping within the United States. Shipping costs for international shipping will vary depending on size and county. International orders may be subject to additional duty and tax fees and will be at the customers expense. Orders placed with Tribe Alive will ship within 2 business days and can take anywhere from 5-8 business days to arrive to their destination once shipped.

Privacy

At Tribe Alive we work hard to respect you and your privacy. We collect information from our customers for a variety of reasons, including as part of our ongoing efforts to provide great customer service, improve your shopping experience, and to let you know about products, services and promotions. Your information will never be shared.

We collect information such as name, telephone number, email, postal address and payment information that you provide to us when you register an account on our site, place an order, or post customer-generated photographs. We may use this information collected online to process and fulfill your order. We also collect email addresses at various site locations in order to send you necessary order-related messages such as order confirmation and shipment confirmation notices.

You will be able to update your personal information or opt-out of our mailing list or other communications at any time. If at any time you would like us to update your information, simply email info@tribe-alive.com

Legal

All content on this site including, but not limited to, texts, images, illustrations, designs, icons, photographs, graphics, written and other materials, are the copyrighted or licensed material of Tribe Alive and may not be reproduced in any manner without expressed consent.

We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, per household, or per order. Prices for our products are subject to change without notice. We are not responsible if information made available on this site is not accurate, complete or current.

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

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