Customer Care

Returns

YOU MAY INITIATE A RETURN HERE AND ACCESS YOUR Return/Exchange Form here. YOU WILL NEED YOUR TRIBE ALIVE ORDER NUMBER AND YOUR ZIP CODE TO INITIATE THE RETURN. YOU CAN FIND YOUR TRIBE ALIVE ORDER NUMBER ON THE PACKING LIST SHIPPED WITH YOUR ORDER.

PLEASE CAREFULLY REVIEW OUR RETURN POLICY BELOW TO MAKE SURE YOUR PURCHASE QUALIFIES FOR A RETURN.

Any merchandise purchased through a promotional offer will be eligible for exchange only and return shipping cost will be at the customer’s expense.

TRIBE ALIVE WILL ACCEPT RETURNS OF FULL-PRICE UNWORN, UNDAMAGED OR DEFECTIVE MERCHANDISE PURCHASED ON OUR SITE FOR A FULL REFUND OR EXCHANGE WITHIN 14 DAYS FROM YOUR SHIP DATE. RETURNS MUST BE SENT IN ORIGINAL, UNWORN CONDITION. TRIBE ALIVE RESERVES THE RIGHT TO REJECT A REFUND FOR ANY DAMAGED OR VISIBLY WORN RETURNS.

RETURNS MADE WITHIN 14 DAYS OF ORIGINAL SHIP DATE WILL BE PROCESSED AT A FULL REFUND MINUS A $10 LABEL AND PROCESSING FEE.

ANY MERCHANDISE MARKED AS SALE AND SAMPLE SALE CANNOT BE RETURNED AND ARE CONSIDERED FINAL SALE.

ANY MERCHANDISE PURCHASED THROUGH A PROMOTIONAL OFFER WILL BE ELIGIBLE FOR EXCHANGE ONLY AND RETURN SHIPPING COST WILL BE AT THE CUSTOMER’S EXPENSE.

ALL INTERNATIONAL ORDERS ARE FINAL SALE AND DO NOT QUALIFY FOR RETURNS OR EXCHANGES.

ORIGINAL SHIPPING COSTS WILL NOT BE REFUNDED ON ANY RETURN OR EXCHANGE.

TRIBE ALIVE WILL NOT BE RESPONSIBLE FOR LOST RETURNS AND WILL NOT CONTACT MAILING SERVICES ON BEHALF OF THE CUSTOMER.

ALL RETURNS MUST BE SHIPPED BACK TO OUR OFFICE AT 126 S MAIN ST, SUITE 100, FORT WORTH, TX 76104, ALONG WITH A RETURN/EXCHANGE FORM. RETURNS THAT DO NOT INCLUDE OUR RETURN/EXCHANGE FORM MAY NOT BE ACCEPTED.

REFUNDS OR EXCHANGES WILL BE PROCESSED WITHIN 48 HOURS OF BEING RECEIVED.

PROMOTIONAL PRODUCTS AND FREE GIFTS MUST BE RETURNED WITH THE ITEMS THEY WERE PURCHASED WITH OR THE CUSTOMER WILL BE CHARGED FOR THE PROMOTIONAL ITEM AT THE CURRENT SELLING PRICE.

TRIBE ALIVE WILL NOT HONOR REQUESTS FOR PRICE ADJUSTMENTS ON PREVIOUSLY PURCHASED ORDERS TO ACCOMMODATE FUTURE SALES OR PROMOTIONS.

FOR ANY QUESTIONS, PLEASE CONTACT US AT INFO@TRIBE-ALIVE.COM

 

Shipping

All Orders will ship for a standard flat rate (dependent on value and size) with USPS first class or priority shipping within the United States. Shipping costs for international orders may be subject to additional duty and tax fees and will be at the customers expense. Orders placed with Tribe Alive should ship within 2 business days and can take anywhere from 5-8 business days to arrive. International Shipping can take two to three weeks depending on the country.

Tribe Alive offers free shipping for domestic orders $100+.

If you have any questions regarding our return, exchange, or shipping policies please email info@tribe-alive.com.

Privacy

Tribe Alive respects the privacy of all website guests and their personal information. Information collected will be used solely by Tribe Alive to conduct our business. Your personally identifiable visitor information will not be disclosed to any third parties, other than for the purpose of completing transaction, (i.e. processing payments or shipping packages). Tribe Alive will only ask for and use relevant personal information as necessary.

Information Tribe Alive Collects

Tribe Alive collects information from you when you visit this website (the “Site”), place an order or subscribe to the newsletter.

When ordering on this Site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, date of birth, or credit card information. You may, however, visit this Site anonymously.

Use of Information

Any of the information Tribe Alive collects from you may be used in one of the following ways:
1. For Customer Service Interactions

The email address you provide for order processing will only be used to send you information and updates pertaining to your order, unless you decide to opt-out of the Tribe Alive promotional newsletter lists.

If you do not opt-out, Tribe Alive may use this information to notify you of any company updates, new arrivals, or any promotions you might find of value. If you don’t wish to receive these newsletters or updates then simply use the “UNSUBSCRIBE” feature in the footer of emails sent.

2. To Process Transactions

Your personally identifiable information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

3. To improve the customer experience.

Google Analytics

Tribe Alive uses Google Analytics, and it may record visits to this Site, what website you came from to get here, how long you stay for, what kind of computer you’re using, and other simple pieces of information about your visit to the Site. To opt out of Google Analytics reporting on any site, install the browser add-on available from Google: https://tools.google.com/dlpage/gaoptout/. Tribe Alive may access data from Google’s Interest-based advertising or 3rd-party audience data (such as age, gender, and interests) with Google Analytics. To opt out of demographic and interest-based information in the Google network, use Google’s Ad Settings page: https://www.google.com/settings/ads.

Social Media Widgets

Our site includes social media features such as the Facebook “Like” button and LinkedIn (that might include widgets such as the share this button or other interactive mini-programs). These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. These social media features are either hosted by a Third Party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing it.

If you would like to opt out of the Technologies we employ on our sites, services, applications, or tools, you may do so by blocking, deleting, or disabling them as your browser or device permits.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

“Do Not Track”

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.

Your Information

Tribe Alive implements a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All credit cards are processed securely through Stripe, a leading provider of payment gateway services online. Tribe Alive offers the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems. All parties are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Sharing of Information

Tribe Alive does not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist Tribe Alive in operating its website, conducting its business, or servicing you, so long as those parties agree to keep this information confidential. Tribe Alive may also release your information when it believes release is appropriate to comply with the law, enforce this Site’s policies, or protect Tribe Alive’s or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Your California Privacy Rights

Because Tribe Alive values your privacy it has taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. Tribe Alive therefore will not distribute your personal information to outside parties without your consent.

International Users

By using the Site, Tribe Alive will transfer data to the United States. By choosing to visit the Site, utilize the Services or otherwise provide information to us, you agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by the laws of California, United States and the adjudication of any disputes arising in connection with Tribe Alive or the Site will be in accordance with the Terms.

If you are visiting from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your information to the United States and to Processing of your data globally. By providing your Personal Information, you consent to any transfer and Processing in accordance with this Policy.

Privacy Changes

Tribe Alive actively seeks to comply with United State’s privacy laws and aims to ensure that its privacy policy continually meets all legal requirements in order to maintain and honor your privacy. Any changes to Tribe Alive’s Privacy Policy will be posted on this page. Tribe Alive encourages customers to check back from time to time in order to ensure understanding of all policies.

Terms

The following terms and conditions may be amended or modified at anytime without any prior notice to an individual. By using this Site, you acknowledge and agree to these terms and conditions set forth by Tribe Alive, LLC.

If you would like any further information or clarification of these terms and conditions please contact Tribe Alive at info@tribe-alive.com.

This website (the “Site”) is owned and operated by Tribe Alive, LLC. By viewing or using the Site, you agree to these Terms and Conditions, and those promulgated by Tribe Alive, LLC from time to time. Tribe Alive, LLC reserves the right to amend, change or modify these Terms and Conditions at any time, with or without notice to you. By using the Site after Tribe Alive posts any such changes, you hereby agree to such modified terms. If you do not agree to any of these Terms or Conditions or any changes made by Tribe Alive, LLC hereafter, you may simply exit the Site.

This Site is operated by Tribe Alive, LLC from its offices at Fort Worth, TX USA. Tribe Alive, LLC makes no representation that content of the Site is appropriate or lawful in other territories or jurisdictions. Use or access of the Site from territories or jurisdictions where the Site or any of its content is illegal, unlawful, violative of obscenity or other laws is strictly prohibited. Those who choose to access the Site from other states or countries do so at their own risk and such users are solely responsible for compliance with applicable local laws.

Content Disclaimer

The content that appears on the Site is for informational purposes only. Tribe Alive does its best to ensure that the information posted on the Site (including product models and availability, dealer locations, etc.) is timely and accurate; however, errors do appear from time to time. Tribe Alive is not responsible for, and does not guarantee the performance of, goods and services provided by any third party to whose website it links. Tribe Alive may from time to time place a button or link to the website of another individual or company. Any links on the Site are designed for convenience only, and do not constitute an endorsement by Tribe Alive of that site, its owner or host or the products or services offered or listed on such site.

Tribe Alive has the right to refuse any orders affected by any errors that result in incorrect pricing or false information being posted on the website.

Product Disclaimer

Tribe Alive attempts to display all of its products & colors as accurately as possible. All fits, styles, and colors are represented as best as they can be.

Tribe Alive cannot guarantee that the colors represented or shown on the website exactly matches the actual product. All items are handmade, therefore they may come with minor flaws or variations in natural materials like leather and handwoven textiles. Please take this into consideration prior to purchasing. Although Tribe Alive makes every effort to keep sufficient stock of items listed on the Site, occasionally Tribe Alive sells out of certain products and sizes. If Tribe Alive is out of stock on an item you have ordered, the Customer Service Team will notify you via email. Any changes will be reflected in your order total as well as your shipping confirmation.

Website Use

Your use of the Site is pursuant to a single-copy revocable license granted to you. As a condition of your use of the Site, you warrant to Tribe Alive that you will not use this Site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. All other rights, including all rights of ownership, are reserved by Tribe Alive. This means that you may access the Site using a browser and you may download one copy of the Site Content on a single computer for your own personal and non-commercial internal use. You shall not: (a) modify the Site Content, in whole or in part; (b) use the Site Content, in whole or in part, for any commercial purpose or public display, performance, sale, or rental; (c) de-compile, reverse engineer, or disassemble software materials; (d) remove any copyright notice or other proprietary notices from the Site Content; or (e) assign, transfer or export, or attempt to assign, transfer or export, the Site Content, in whole or in part, to another person. You agree to prevent any unauthorized copying of the Site Content.

Tribe Alive prohibits the use of:

  • Offensive language
  • Sexually explicit material
  • Misrepresentation of self or others
  • Copyright, trademark, or patent infringement
  • Anything else deemed objectionable under Tribe Alive’s discretion

Liability

Tribe Alive is not responsible for any liabilities incurred through the use of or lack of ability to use the Site. By using the Site the user agrees that all liability and responsibility falls to that user. Tribe Alive has provided information on the Site as accurately as possible. Tribe Alive will take all reasonable care – in so far as it is in our power to do so – to keep the details of your order and payment secure, but in the absence of negligence on Tribe Alive’s part, Tribe Alive cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the site. For additional steps Tribe Alive takes to protect your credit card information, please see the “Privacy” section above.

Security

Tribe Alive is confident that your information is secure when purchasing items through its online store. Any personal information given to Tribe Alive will be protected. Tribe Alive takes all reasonable care to make the Site as secure as it can be.

Copyright

Copyright and Intellectual Property of this Site are owned by Tribe Alive. All trademarks, service marks and photography are the property of Tribe Alive. No use of these may be made without prior written consent. Tribe Alive understands however that its images may be used on personal blogs as long as credit is given to Tribe Alive with a link to the blog or website.

Termination

Tribe Alive has the right to terminate any customer account at any time for any reason. Tribe Alive may also refuse an order at any time for any reason.

Communication

Tribe Alive may contact you via electronic mail, U.S. mail, or telephone (if applicable) in the event that it needs to contact you for any reason.

Third Party Links

Tribe Alive may choose to link outside parties in order to best accommodate customers. While these links are posted with the customers best interests in mind, Tribe Alive is not responsible for any content or policies held by those services.

Competitions

Tribe Alive runs contests on its Site/blog in which it may ask for subscription email information and membership. The terms and conditions of each promotion is at the discretion of Tribe Alive and are subject to change.

Wholesale + Stocking Tribe Alive

Wholesalers please contact info@tribe-alive.com.

Contact

If you come across any infringement of these terms please notify info@tribe-alive.com.